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Store operations—vital in retail digital transformation

Achieving sustainable growth, enhancing system reliability and reducing associate churn are all top of mind for today’s retailers.
And as customers increasingly expect a seamless shopping journey across all touchpoints, the case for efficient store operations is clearer than ever before. Enabling a frictionless omnichannel experience depends on unified operations, as does a retailer’s growth.
From opening new stores to optimizing existing locations to ensure peak efficiency, retailers are turning to smart store operations to lower their operating costs and boost profitability. Learn more about our Store 360 offering or discover other retail solutions for your business.

Store 360 offering

 We support new store openings, remodeling and downsizing to accelerate processes and reduce costs, while assisting with strategic planning, design and implementation for new stores:

Stores strategy

  • Site selection advisory consulting
  • Asset demand and forecast management
  • HAM and SAM procurement requests

Store build

  • CAD floor designing, plano conversion and production
  • Retail devices and IT hardware staging and prep
  • Store apps build deployment configuration and verification
  • Asset to configuration management database (CMDB) mapping and track/trace services

Store launch

  • Pilot and rollout planning and execution management
  • Install, move, add, change and de-install services
  • Superstore training services for soft opening
  • Concurrent cutover and go-live end user support

Our offering is committed to reducing the time to open stores by 10% to 20%. We also are committed to scaling to 100% capacity within four weeks, transitioning pilot brands to full assortment and footfall. We implement Network Services Orchestrator (NSO) control towers to centrally manage and control per-store deployment and create flexible deployment models to support everything from small pop-up stores to large-scale events.

We drive efficiency in daily operations by enhancing observability, predictability and empowering employees to make informed decisions to better manage day-to-day store operations:

Predictive and self-healing store operations

  • Enterprise and store help desk
  • Integrated app and infra support
  • Field and depot services
  • Vendor and OEM management
  • Major outages management
  • Scaled support for special events

Store control tower

  • Singular deployment management dashboards for store operations and IT teams
  • Neuro IT and Edge-led intuitive operations
  • AI operations and IoT enabled self-healing for devices
  • Field services work order visibility for service desk
  • Dispatch optimization

Our offering is committed to reducing operating expenses by 30% to 40%. We integrate retail stores and field support operations to serve as your single strategic partner for retail stores, apps, infrastructure and security. We also offer sales operations for event support, with capabilities allowing us to handle 4X-8X volumes during peak, large scale events or unforeseen outages.

We manage the lifecycle and maintenance of store assets to optimize availability, visibility and allocation.

Intelligent HAM and SAM operations

  • ServiceNow IT Asset Management (ITAM) best practices
  • SNOW + third-party asset platforms OEM integrations
  • Service desk dashboards for mobility devices
  • Assets CMDB mapping and E-IoT platform integration
  • Procurement and demand management
  • Asset discovery and track/trace
  • Asset physical and remote inventory reconciliation
  • Asset maintenance and repair; end-of-life management
  • Asset security and loss prevention and disposal
  • IT license monitors and optimizations
  • Sustainability and e-waste reduction
  • Intelligent enterprise IoT plugs for remote store devices administration

Our offering guarantees over 98% uptime for all store systems and assets. We help our clients achieve a centralized view with enhanced asset data accuracy, reduced physical inventory and cost avoidance for assets and IT licenses. Additionally, we offer demand forecasting and safety stock management for critical break-fix workflows, ensuring readiness during traffic surges or unforeseen circumstances.

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Transform business operations to unlock value

Retailers are challenged to deepen customer relationships, create exceptional experiences and bring digital into every function of sales, support, merchandising and finance. Here’s how Cognizant can help.

Transform business operations to unlock value PDF

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.