Consumers have increasing control over how they spend for healthcare. That simple fact puts tough demands on healthcare payers and their ability to compete in today’s market. What’s more, expectations for service and engagement have changed. Shaped by digitally native companies, consumers now expect payers to provide digital self-service tools and deliver personalized experiences while keeping costs low.
Cognizant Digital Healthcare Payer helps organizations thrive on the challenges of becoming a consumer-driven, value-based, on-demand provider. We combine automation, human-centered insights, and best-in-class industry processes and platforms to enable you to create new products, focus on customer experiences and develop strong competitive differentiation.
Our proven Business Process as a Service (BPaaS) offering spans the policy administration value chain. It allows payers to achieve operational excellence and to:
- Reduce administrative costs with streamlined processes incorporating robotic process automation, machine learning and AI.
- Stimulate business growth with better insights for your members and their changing needs.
- Enhance regulatory compliance with more efficient reporting processes and faster identification of potential issues.
- Improve member satisfaction and Net Promoter Scores by providing efficient, intelligent and personalized services using tools ranging from AI-driven chatbots to care managers and coaches.
