Spotlight: Cognizant Agent Assist
Cognizant Agent Assist, a revolutionary solution transforming customer experience environments to be more efficient, effective and customer-driven. Our solution leverages advanced natural language processing to intelligently analyze customer inquiries, retrieve relevant information from any online source, and generate natural, engaging responses that can be sent across text, chat, social media and other text-based channels.
Business outcomes and strong ROI
How gen AI will become a superpower for customer service reps
Our research shows generative AI won’t replace service agents —but will, rather, make them more effective.
Digital customer experience redefined
DocuSign embraces a new customer experience model
DocuSign engaged Cognizant to modernize its customer support processes for agility and scalability. Working in partnership, we helped DocuSign reduce agent training time and costs, increase the effectiveness of support teams and improve customer satisfaction.
What we deliver
Featured work
Insights
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Take the first step
Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.
Let’s talk about how digital can work for your business.